NellyList Support
Welcome to NellyList Support. This page is here to help you get the most out of NellyList — with answers to common questions, account help, quick troubleshooting tips, and a direct way to reach us if you need a hand.
Get in touch
The best way to reach us is by email. Send your question to support@nellylist.com and we'll get back to you. We aim to respond as quickly as possible.
Email support@nellylist.comFrequently asked questions
What is NellyList?
NellyList is a friendly list app for the little things in everyday life — lists, to-dos, errands, groceries, packing, reminders, and routines. It works on iPhone and in your browser at app.nellylist.com. You can build lists yourself or let Create with Nelly draft one from a simple description.
How do I create a list?
From the home screen, tap the new list button, give your list a name, and choose whether it's a collection of items or a set of to-dos. Add items by typing them in, and reorder or edit anything with a tap.
How does Create with Nelly work?
Describe what you're planning in plain language — for example, “Things to take on a weekend camping trip” — and Nelly drafts a thoughtful, ready-to-go list. Everything is fully editable, so you can add, remove, or tweak items to make the list your own.
How do reminders work?
Free includes task reminders on individual to-dos. Pro adds list-level reminders and recurring list features. NellyList uses iOS notifications to gently nudge you at the right time. Reminders require notification permission, which you can manage in iOS Settings > NellyList > Notifications.
What are Live Lists?
Live Lists let you share a list with other NellyList users and stay in sync. Everyone invited can add and check off items, and changes show up for the whole group. You can also see recent activity — who added or completed something.
What's the difference between a Live List and a shared link?
A Live List is one shared list that syncs for everyone you invite — great for a family grocery run or a team checklist. A shared link opens a web preview and lets someone import their own copy to edit separately.
Can I share lists?
Yes. You can turn a list into a Live List and invite collaborators, or share a list link for a web preview and one-tap import. Link imports become the recipient's own copy; Live Lists stay synced for everyone invited.
How do recurring tasks work?
Recurring lists are a Pro feature. They let a list reset on a schedule you set — great for weekly cleaning, shopping, or prep. Pro lists can auto-reset and keep completion history over time.
How does sync work?
Sign in with Apple, Google, or email and your lists can follow you across iPhone and web. NellyList also works offline and syncs when you're back online.
Why do I see ads?
NellyList Free includes ads on iPhone through Google AdMob. NellyList Pro removes in-app ads. See our Privacy Policy at nellylist.com/privacy for more detail on ad-related data.
How do NellyList Pro subscriptions work?
NellyList Pro is an optional subscription purchased through the Apple App Store. It removes in-app ads and unlocks Pro features such as recurring lists, list-level reminders, and higher Create with Nelly limits. Subscriptions renew automatically unless you cancel in your Apple ID settings at least 24 hours before the current period ends.
How do I restore my Pro subscription?
Open Settings > NellyList Pro in the app and tap Restore Purchases, signed in with the same Apple ID you used to subscribe. If Pro does not appear, confirm the subscription is active in Settings > Apple ID > Subscriptions on your iPhone.
How do I delete my account?
You can delete your account and its associated data from inside the app under Settings > Account > Delete Account. Deletion is permanent. If you can't find the option or need a hand, email support@nellylist.com and we'll help.
How do I report a bug or request a feature?
We'd love to hear from you. Email support@nellylist.com with a short description, and include your device model, iOS version, and the steps that led to the issue so we can help faster.
NellyList Pro and Restore Purchases
NellyList Pro is billed through the Apple App Store. To restore a previous purchase, open Settings > NellyList Pro in the app and tap Restore Purchases while signed in with the same Apple ID you used to subscribe.
You can manage or cancel your subscription anytime in iOS Settings > Apple ID > Subscriptions.
Deleting your account
You can delete your NellyList account and its associated data directly in the app. Open Settings > Account > Delete Account and follow the prompts. Account deletion is permanent and cannot be undone.
If you can't find the option or would like help removing your account and data, email us at support@nellylist.com and we'll take care of it for you.
Having trouble?
If something isn't working as expected, these quick steps solve most issues:
- Restart the app by fully closing it and opening it again.
- Check notification permissions in iOS Settings > NellyList > Notifications.
- Check your internet connection, especially for Create with Nelly and syncing.
- Update to the latest version of NellyList from the App Store.
- Still stuck? Contact us at support@nellylist.com.