Manage or restore your subscription

NellyList Pro is sold through the App Store, so Apple handles the billing. You buy it in the NellyList iPhone app, you change or cancel it in your Apple subscriptions, and Restore purchases in the app brings it back if it ever goes missing. Pro belongs to your NellyList account, so it also works on the web app when you sign in there.

Buy Pro

1. In the iPhone app, open the menu at the top right of My Lists and tap Account & Settings.
2. On the NellyList Pro card, tap Upgrade to Pro.
3. Pick a plan and confirm with Apple.

You can also get to the same screen by tapping any locked Pro card in the app. The plans and prices shown come straight from the App Store.

Change or cancel Pro

1. On your iPhone, open Settings, tap your name at the top, then tap Subscriptions.
2. Tap NellyList and change your plan or cancel.

Shortcut: when Pro is active, the NellyList Pro card in Account & Settings has a Manage button that opens your Apple subscriptions.

Pro renews automatically unless you cancel at least 24 hours before the end of the current period. When you cancel, Pro stays on until the end of the period you've already paid for.

Restore Pro

Use this after reinstalling the app, on a new iPhone, or if Pro doesn't show up.

1. Make sure you're signed in to the same NellyList account you used when you bought Pro.
2. Go to Account & Settings and tap Restore purchases on the NellyList Pro card. It's also at the bottom of the Pro screen.
3. You'll see Purchases restored when it works.

If you see "No active subscription found to restore", check that your iPhone is signed in to the Apple ID that paid for Pro, and that the subscription hasn't ended in Settings → Subscriptions.

Pro on the web app

Sign in at app.nellylist.com with the same account you use on your iPhone. The NellyList Pro card in Account & Settings shows Active, and your Pro features work there too.

FAQ

I bought Pro but the app still looks free. What do I do?

Give it a moment and reopen Account & Settings. If it still isn't Active, tap Restore purchases. If that doesn't fix it, email support@nellylist.com.

How do I get a refund?

Refunds for App Store purchases are handled by Apple, not NellyList. Request one through Apple's support site with the Apple ID that paid.

Does Pro carry over if I delete the app?

Yes. Pro is tied to your NellyList account and your Apple ID, not to the install. Reinstall, sign in, and tap Restore purchases if needed.

What happens when Pro ends?

Your lists and items all stay. See What's free and what Pro adds for what changes.