My lists aren't syncing
Almost every sync problem is two devices signed in to different accounts, or one device offline. Check the account in Account & Settings, get online, then pull down to refresh.
NellyList saves every change on your device first, then syncs it to your account when you're online. So when a list doesn't show up on your other device, the cause is almost always one of two things: the devices are signed in to different accounts, or one of them hasn't been online since the change. Work through the checks below in order.
1. Check both devices use the same account
- On each device, open the menu at the top right of My Lists and tap Account & Settings.
- Under your name, compare the email. If you signed in with Apple and chose to hide your email, it says Signed in with Apple instead.
If they don't match, sign out of one device and sign back in with the same method you used on the other.
2. Get back online
Everything works offline. Your changes wait safely on the device and send as soon as you reconnect. If you edited on a phone with no signal, open NellyList on that phone once you have a connection, and the changes go through.
3. Refresh
- iPhone: pull down from the top of the screen and let go.
- Web app on a phone: pull down from the top of My Lists.
- Web app on a computer: reload the page.
Coming back to NellyList after a while also fetches the latest from your account. When changes from another device arrive, a Lists updated note appears briefly.
If it's a Live List
On a Live List, changes appear for everyone within seconds. If one person isn't seeing updates, have them try the three checks above on their own device. If the list is gone for them entirely, the owner may have removed them. See Manage who's on a Live List.
If two edits disagree
When the same thing changes on two devices while one was offline, the most recent change wins once they reconnect. See Use NellyList offline and on all your devices for how that works.
Still not syncing?
Email support@nellylist.com. Tell us which devices you use (iPhone, web, or both), which list or change is missing, and roughly when you made it. We'll look into it with you.
FAQ
How do I know whether something has synced?
NellyList doesn't show a syncing spinner. Changes send quietly in the background, and when changes from another device arrive you'll see Lists updated. To check a specific change, look for it on your other device after a refresh.
A list I deleted came back, or one I didn't delete is gone.
See Get back something you deleted. If a list is missing on one device only, refresh on that device first.
Do I need to do anything to turn sync on?
No. Being signed in is all it takes.